How can we help you?
Our company, "The Elite Chauffeurs," does not directly hire drivers or possess a PCO license for minicabs. Instead, we act as agents and connect you with licensed minicab/Chauffeur offices for your transportation needs. Our website is operated by "United Management" with registration number ___________ and a registered office at ________________.
Unless required by the context, the following terms and conditions shall apply to the following expressions:
1. "Confirmed pick-up point" refers to the specific location where the pickup will take place, and the PHO will follow that location accurately.
2. "Confirmed time" refers to the predetermined day and hour for pickup as stated in the particulars.
3. "Booking" Only the official website will be able to use the booking services. The services are available for single, round-trip, and even multiple-trip bookings.
4. "PHO" refers to the Private Hire Operator agency whose booking services you use.
5. "PHO T and C" refers to the terms and conditions pertaining to the PHO, in addition to the usual terms adhered to when making the reservation.
6. "Card" refers to either a credit card or a debit card—that you utilize to pay for the booking.
7. "Amount" refers to your preferred direct payment method for the driver or PHO.
8. "Card Costs" refers to the extra fees that apply when you use a card to pay for the service.
9. "Particulars" refers to the specifications you must give while making a reservation for a service, such as a pickup day and time, the address, and other private information.
When booking your trip through this website, you individually take responsibility for supplying accurate information; the company is not liable if you submit false information.
"Airport Local Chauffeurs" is nothing more than PHO's unfolded booking agency. Only you and the PHO are parties to the agreement for the transport service. You have the choice of selecting more than one PHO when signing up to be linked with the trip. Following that, you can interact directly with the PHO that you choose while making the travel arrangements. You must formally substantiate to "Airport Local Chauffeurs" that you are above 18 and qualified to use the booking services."Airport Local Chauffeurs" does not accept any liability for failing to meet your expectations and has the authority to reject reservations.
The "Airport Local Chauffeurs" Privacy Policy states that any information you provide through the website won't be shared with outside parties. Except for the personal information you have supplied, the website will utilize the data you supply. Promptly as you access the "Airport Local Chauffeurs" website, an automated notice will be sent to you. These cookies are just used to keep track of how you use the website and to learn more about your interests so that your subsequent visits are more engaging. Additionally, the business guarantees that the "Airport Local Chauffeurs" won't take anything into account besides the website and that the cookies won't be utilized to locate your identity. Using your device's settings to block cookies is an even better choice, but doing so will prevent you from fully accessing this page. The "Airport Local Chauffeurs" will abide by the law and its processes if a court, law enforcement agency, or other government entity requests that we share your personal information. You may also select a setting that prevents "Airport Local Chauffeurs" from ever sending you any information about the services you use. You must do this by sending an email to info@classycitychauffeurs.co.uk with the subject "unsubscribe" in it.
The firm will provide you a list of all the Private Hire Operators accessible at that moment when you enter the "Airport Local Chauffeurs" website to reserve your journey. You must only choose from the quotes that are specifically referenced because this is stated in quotations.
You must give accurate information when making a travel reservation. You won't be able to order a cab if "Airport Local Chauffeurs" discovers anything harmful. You won't know if your reservation has been approved or not until you receive a confirmation message.
Any reservations you make are subject to the PHO Terms & Conditions, which will take
precedence over the clauses of this agreement
in the event of a conflict. If the PHO decides to impose PHO Terms & Conditions on you,
you are accountable.
The "Airport Local Chauffeurs"
are unable to accommodate your unique requirements, such as supplying PHO, and in such
circumstances, this website will not be of use
to you. Alternatively, you might search for another mode of transportation that can meet
your unique needs.
The "Airport Local Chauffeurs" has the right to review any material on this website that is available and to correct any typographical or pricing mistakes. You have the right to revoke your offer if these problems are brought to your attention, and any fees you have already paid for the booking service will be returned to you. You should fully understand that "Airport Local Chauffeurs" is only a middleman who connects you with the PHO and that it will take any complaints over the PHO's services. If there are any legal options, "Airport Local Chauffeurs" will act immediately rather than the PHO.
When you choose to prepay by card for a reservation, "Airport Local Chauffeurs" is in charge of collecting the fee. Additionally, all card cost settlements will be completed at the same time. Due to the fact that the PHO will be used as a PHO booking agent, payment in advance is required.
Once you agree to the terms of the reservations and the PHO determines that they are appropriate, the PHO will inform the business to approve the contract and therefore provide services between you and the PHO via other ways, making sure that the website is the only place where the services are fully used.
When you select the "Pay by Card" option, you are required to finish the payment at the time of service reservation. On the other hand, selecting the "Pay by Cash" option will make it possible for you to pay the driver directly.
You are not permitted to cancel or make any modifications to a confirmation message after it appears on the screen.
When you select the "Pay by Card" option, the "Airport Local Chauffeurs" won't finish the bookings if the card issuer declines your card for whatever reason.
The "Airport Local Chauffeurs" will send you a receipt to the email address you have provided as soon as your payment has been received. This is to certify that the transaction was completed successfully, and it also contains a link that enables the redemption of a VAT receipt for "Airport Local Chauffeurs" fees. In these circumstances, you must speak directly with the PHO to acquire the necessary charges' VAT receipt.
d. Some Transaction Data will be retained for 6 years from the end of the last company financial year they relate to in accordance to our legal obligations as a limited company, at the end of which period it will be deleted from our systems.
Your contribution will not be sufficient to cover your additional needs, such as a child's seat. Additionally, if you select a big cab without providing any information about your luggage, you will need to pay a little surcharge that must be given to the driver directly. However, it is entirely up to you whether to tip the driver. If you want to take a different route than what is listed on the webpage, you must pay an additional fee to the PHO.
In order to be crystal clear, all quotes provided by "Airport Local Chauffeurs" contain VAT tax, which is a set fee.
Only one promotional code or discount offer may be used for each reservation made for a single customer. The same holds true for any contest that Airport Local Chauffeurs runs. On the other hand, if you request two or more proposals, "Airport Local Chauffeurs" will analyze them and take the better-rated offers into account when acting.
Either "Airport Local Chauffeurs" or PHOs are accountable for any destruction or damage to your possessions that occur during the journey, or insurance connected to a problem, or you are simply required to purchase insurance when contemplating damage or loss.
You will have full authority to implement the cancellation of bookings made via the website.
When you decide to cancel your reservation,
the first and most important thing you must do is send a cancellation request to the
"Airport Local Chauffeurs".
By going to the contact us page,
providing the booking reference, and following the website's instructions, the cancellation
letter should be issued.
If you choose to cancel your
reservation for cabs carrying 8 or fewer passengers, more than 25 minutes (until and unless
otherwise specified on the verification page and the booking
confirmation email), before the specified time, your payment will be fully refunded;
however, if you chose to pay by card, this is exempt from any card costs.
If the cancellation is made less than 25 minutes prior to the scheduled time for a
cab carrying 8 or fewer passengers (until otherwise noted on the confirmation
page and the booking confirmation email), you will not receive a refund even if you paid
with a credit card, and if you were required to pay with cash, you will
not be permitted to use "Airport Local Chauffeurs" in the future.
If you choose to
cancel your reservation for cabs carrying 9 or fewer passengers, your payment
will be fully refunded one week (until & unless otherwise specified on the verification
page and the booking confirmation email) before the specified time,
except for any card fees. Even if you pay the cost with a credit card, you won't receive a
refund if you cancel your reservation for a cab that can accommodate
9 or fewer passengers less than one week in advance (until and until otherwise noted on the
verification page and the booking confirmation email).
If the PHO does not arrive at the agreed-upon pickup location within 15 minutes of the agreed-upon time, or in less than 30 minutes if the pickup location is far away, such as an airport, and if you have not fully utilized the PHO for the trip, you will receive a full refund that includes the cost of the card. On the other hand, you must now make additional selections if you paid with a credit card. Once the PHO arrives at the pickup location beyond the scheduled time, it is entirely up to you whether to keep the reservation or cancel it. Anyhow, there will be no compensation.
The PHO is entitled to cancel your reservation if they are unable to locate you at the verified pickup location within 15 minutes of the scheduled time. Additionally, you won't receive a refund for whatever you've already paid for the card. On the other side, if the PHO waits longer than 15 minutes or the agreed-upon period, you will be required to pay an additional sum as waiting parking fees, which must be paid directly to the PHO.
For reservations booked in advance, any refunds issued due to cancellations or complaints will be applied straight to the credit card you used to make your purchase. This process typically takes seven business days, or working days from Monday through Friday.
It is evident that the license has been approved by licensing higher authorities because "Airport Local Chauffeurs" has been validated by the PHO. However, "Airport Local Chauffeurs" is not responsible for verifying such validates, so please contact the PHO based on your own verification if you have any questions.
In situations where the pickup or drop-off times are delayed, the PHO is unable to reach the location in full, or the PHO is unable to provide the services that have previously been agreed upon, "Airport Local Chauffeurs" is not responsible
You can expressly declare such situations if they are connected to the terms or if you think you have a claim against PHO's failure. When PHO fails, "Airport Local Chauffeurs" is not liable for any consequential damages, indirect harm, financial damages, or other losses you may sustain. "Airport Local Chauffeurs" takes into account all the obligations under their conditions, and if any further problems arise (in addition to the claims stated in the contract), they are restricted to £500.
All guarantees, conditions, and terms that are part of the legislation or common law and that are implemented in accordance with the law are expressly included in these terms. The consumer legislation is likewise governed by the PHO's liability in situations like fatalities or injuries brought on by carelessness, thus there is nothing in this section that may be omitted.
The anticipated travel times and the time of arrival provided by "Airport Local Chauffeurs" on its official website are only to be viewed as indicative and are not taken into account in situations like traffic jams, weather conditions, and the route chosen by the PHO. However, it is entirely your responsibility to plan ahead and be at your location in plenty of time so that you don't miss your train, flight, appointment, or anything else.
With regard to your reservations, "Airport Local Chauffeurs" will send you status updates via email and text message. However, Airport Local Chauffeurs" cannot guarantee that these updates will arrive on time and is not liable for any losses that may result from email or text message delivery delays.
There will be a detailed explanation of each sub-clause supplied here, along with additional requirements. However, despite the terms' termination or any other events that would change them, these clauses shall remain in effect.
PHO has a set of guidelines that will be adhered to, and they also have the authority to cancel the trip if required. These only apply if your actions pose a danger to the driver or the vehicle due to unruly behavior. However, "Airport Local Chauffeurs" or PHO is in no way liable for any additional costs brought on by you. Alcohol use is definitely prohibited for passengers while they are traveling. PHO may also reject applicants who were under the influence of an alcoholic drink or a drug.
PHO is not liable for carrying or delivering: Priceless items like jewelry, cash or
securities, or anything worth more than £50.
Anything
that harms the environment or people, including goods or items that are harmful or
dangerous. According to the provision, PHO is not directly
or indirectly liable for any damages for anything that could be proclaimed in transit.
Without any bias towards the terms, PHO will not be
liable for any of the following:
Causing loss or damage to any items as a result of the PHOs or one of its workers' carelessness. Without any preconceived notions, the following events are not our direct or indirect responsibility: damage, accidents, or unfavorable weather.
Any non-violent scenario that cannot be managed by the PHO (such as fires, natural catastrophes, curfews, and a few other things), acts of terrorism, military operations, civil wars, or anything else that falls within government jurisdiction.
Any non-violent scenario that cannot be managed by the PHO (such as fires, natural catastrophes, curfews, and a few other things), acts of terrorism, military operations, civil wars, or anything else that falls within government jurisdiction. Responsibility for damage or loss of property extends only to the exclusion of death and physical injury.
You can speak with the PHO directly if there are any service-related problems, and they will
be rectified within 24 hours of the time's confirmation.
If the PHO has not resolved the issue, you may contact "Airport Local Chauffeurs" directly
by clicking contact. You may also submit an email to info@classycitychauffeurs.co.ukwithin
72 hours after the time's confirmation. Otherwise, whatever you bring to our attention will
be rejected.
The "Airport Local Chauffeurs" will choose a third party to whom the ultimate
settlement will be made if they are unable to resolve your problems.
Any conflicts
involving
the PHO or "Airport Local Chauffeurs" are not the PHO's responsibility, and neither are any
losses or damages resulting from anything connected to the disputes.
